The cost of the return shipping is handled by the customer.
FAQ
PAYMENTS & SAFTEY
IS MY PAYMENT DATA SAFE WITH YOU?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
DO YOU ACCEPT ONLINE PAYMENTS?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
WHERE CAN I LEARN MORE ABOUT PAYMENT AND PROCESSING ON YOUR STORE?
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
SHIPPING & DELIVERY
HOW LONG DOES IT TAKE TO GET MY PRODUCTS?
We ship most products within 1-4 business days. After that, items typically arrive to customers within:
- USA: 2-5 days (Excluding Sundays)
- USA Priority: 1-2 days (Excluding Sundays) (Shopify Only)
Priority shipping ships via FedEx who do not deliver to PO boxes. Therefore Priority shipping will not work for deliveries to PO boxes.
HOW MUCH DOES IT COST?
We charge a base rate for the first item on an order. There is no additional fee for extra items. Upsell items are exempt from additional shipping charges.
- USA: $5.95
- USA Priority: $10.95
CAN I TRACK MY ORDER?
Certainly! We will send you an email with your tracking link within 2 business days after placing your order.
RETURNS & REFUNDS
DO YOU OFFER REFUNDS?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
HOW LONG AFTER I COMPLETE A PURCHASE CAN I ASK FOR A REFUND?
A refund request can be submitted within a month after the purchase is made.
WHO PAYS THE SHIPPING COST INCASE OF A REFUND?